| Getting Started |
| What are the minimum requirements for myPlayer? |
- Windows Mobile Professional (Pocket PC) version 6.0, 6.1 or 6.5
- The Microsoft .Net compact framework version 2.0 or later (download the latest version here)
- A media player that supports RTSP streaming and the mpeg4 codec (CorePlayer v1.3.6 or later is recommended)
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| How do I install the myPlayer application? |
You have two options:
- Install the myPlayer cab directly by clicking this link via a web browser on your mobile device
- Alternatively, connect your device to your PC (eg. via a USB cable) and then download the msi executable
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| myPlayer displays the message "Your version of myPlayer is out of date ..." |
| Please download and install the latest version (myPlayer v2.300) |
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| myPlayer displays the message "This version of myPlayer is no longer compatible with the latest streaming content ..." |
| Please download and install the latest version (myPlayer v2.300) |
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| myPlayer displays the message "Service Unavailable ..." |
If you receive this message and your Internet connection is active the service may be temporarily unavailable due to maintenance server side. Please try again at a later time. If all of the services appear to be unavailable or the problem persists please contact  for further assistance. |
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| How do I specify my media player preference? |
Select "Menu -> Options" and then click the "Player Configuration" button. The media player configuration screen will be displayed (as shown below).
Select a media category (eg. DTV), player preference (eg. CorePlayer) and then select the access method (eg. "Access these streams directly"). You can select a different player / access method for each media type as required. An overview of the current configuration is displayed in the bottom half of the screen. Select "Save" to apply the settings.
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| How do I start watching an episode? |
| Click on an image thumbnail to load an episode in to the specified media player. |
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| myPlayer displays the message "Execution error - unable to invoke media player ..." |
The media player specified does not exist. Select a media player by specifying the parameters as described above. Please note: myPlayer is NOT a media player, it is a media browser. You will have to specify a third party media player to actually view the content. The recommended media player is CorePlayer v1.3.6. The most common players are listed within the application - but you may have them installed to a different location. Select "Other ..." to search for a media player on the device.
To view flash content directly (eg. SBS) you will need to install a player that supports the swf container format. Adobe Flash Lite for Windows Mobile is recommended. |
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| Connection Errors |
| CorePlayer displays the message "Network not available!" |
Ensure that "Enable Network Access" preference is checked. Select "Menu -> Tools -> Settings/Preferences", then choose "Select Page -> Network". The "Enable Network Access" option should be the first listed, ensure that it is checked / ticked.
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| CorePlayer displays the loading logo but the content never starts |
Ensure that the "Prefer UDP streaming" preference is NOT checked. Select "Menu -> Tools -> Settings/Preferences", then choose "Select Page -> Network". Uncheck / untick the "Prefer UDP streaming" option. If UDP is unselected and you still experience this problem it is likely that the port you are attempting to connect through is being blocked. You should select an alternative server (eg. wifi instead of 3G / HSPDA) and / or access method.
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| CorePlayer displays the message "Data read error!" |
The port you are attempting to connect through is being blocked. If you are connecting via the myPlayer server it is worth trying the same connection multiple times as it will attempt a different port each time. If you are connecting directly you will need to select an alternative network (eg. wifi instead of 3G / HSDPA) or switch to streaming via the myPlayer server.
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| CorePlayer displays the message "Player: Video codec (On2 VP6) not supported by the player! (0109)" |
| CorePlayer does not support this version of Flash video. Please install Adobe Flash Lite for Windows Mobile and set it as the default player for the Flash media type (by selecting "Player Configuration" from the Options menu). |
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| Playback Issues |
| The display visually distorted (often green) without any clear content |
| The display driver in use cannot decode the current content successfully. To fix this problem in CorePlayer select "Menu -> Tools -> Settings/Preferences", then choose "Select Page -> Video". Switch the video output option to "GDI" (instead of the default value of "Direct Draw").
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| The playback keeps pausing and resuming intermittently |
The bit rate of the stream may be higher than your current connection bandwidth (this will be most notable on a weak 3G / HSDPA signal). This issue may be resolved by switching to the alternative "Low" quality stream in myPlayer by selecting "Menu -> Stream Quality -> Low". Please note that after switching the quality in myPlayer you will have to cease any previously streaming content and start a new session. To save the stream quality setting for the next time you load myPlayer please use the "Default Stream" setting on the Options menu.
You should be able to improve the stability of the playback by increasing the buffer size in CorePlayer (2400KB is recommended). Select "Menu -> Tools -> Settings/Preferences", then choose "Select Page -> Buffering". Set the value of the normal buffer size to 2400KB.
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| Other myPlayer Messages |
| "Content streamed via the myPlayer server can only be viewed with the CorePlayer application" |
| CorePlayer (v1.3.0 or higher) is required to view content streamed via the myPlayer server. This is currently the only mobile media player that can read the transcoded format (which is accessed from a embedded flash source). |
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| "You do not have sufficient streaming credit available to view this stream via the myPlayer server" |
| Credit is consumed whilst streaming via the myPlayer server to ensure that the server bandwidth is not overloaded by multiple users. If you exceed your initial 500Mb quota you will have to reserve additional credit either via the myPlayer application or by visiting the myPlayer credit redemption page. Please note: registered myPlayer Pro users will receive 500Mb worth of credit at the start of each month, myPlayer Premium users will be credited with 2Gb each month. |
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| "Unable to initialise media stream, the myPlayer server is currently full" |
| The myPlayer server is currently running at the maximum user capacity. Please wait for 5 to 10 minutes and then retry the connection. |
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| "Media stream failed to initialise on the myPlayer server, the URL could not be authorised" |
| The myPlayer server can only transcode approved media sources. You may get this message if you attempt to stream a "non-Favourite" Live TV feed via the myPlayer server as not all feeds can be sufficiently validated. In this case please revert to direct access for the Live TV feed index. |
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| "... episodes can only be streamed via the myPlayer server as additional decoding is required" |
| Content that is transcoded from an embedded flash source (that is: On Demand services) must be streamed via the myPlayer server. This is due to the fact that additional decoding is required to provide a stream that is viewable via the CorePlayer application. |
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| If you require further help please contact our support team directly: |
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myPlayer is an independent application and is in no way endorsed by or affiliated with any other content provider.
Please contact skynetsoftware directly for support using the email address above. |